Maison Vales carefully prepares every handmade ceramic order with attention to safety, packaging quality, and international delivery reliability.
Because many of our ceramic collections are handmade in Jingdezhen, processing and preparation times may vary slightly depending on product availability, craftsmanship schedules, and seasonal demand.
We are committed to delivering your handcrafted ceramics securely while providing clear communication throughout the shipping process.
Processing Time
Most orders are processed within 2–7 business days. Handmade and limited ceramic collections may require additional preparation time during high-demand periods.
International Delivery
Estimated international delivery time is generally between 7–21 business days depending on destination country, customs processing, and local courier conditions.
Tracking Information
Customers receive tracking information after shipment confirmation. Tracking updates may require several business days to appear depending on shipping carriers.
Secure Packaging For Handmade Ceramics
Maison Vales understands that ceramic products require careful handling during transportation. Our team uses protective packaging materials designed to reduce the risk of breakage during shipping.
Handmade ceramic cups, saucers, latte mugs, and artistic tableware are individually inspected and carefully packed with additional cushioning protection before shipment.
While we work carefully to protect every order, rare shipping delays or transportation damage may occasionally occur due to courier handling or customs inspections.
Additional Shipping Information
Customers are responsible for providing accurate shipping information during checkout. Maison Vales is not responsible for delays caused by incomplete addresses, customs procedures, weather conditions, or local courier disruptions.
Customs duties, taxes, or import fees may apply depending on destination country regulations. These charges are determined by local authorities and are the responsibility of the customer when applicable.
If your package arrives damaged, please contact our support team with photos of the product and packaging so we can review the situation and provide assistance.